Location: Pune
Experience: 1–3 Years
Employment Type: Full-Time
Job Summary
We are looking for a Technical Support professional with a Pharmacy/Healthcare background to provide technical and functional support for healthcare-related software and systems. The ideal candidate should understand pharmacy operations and be able to troubleshoot and resolve user issues effectively.
Key Responsibilities
- Provide technical and functional support for healthcare/pharmacy software.
- Understand pharmacy workflows, billing, inventory, dispensing, and related processes.
- Troubleshoot software issues and provide timely solutions.
- Coordinate with the development/technical team for complex issues.
- Assist users with software implementation, configuration, and basic training.
- Track support issues and ensure timely resolution.
- Maintain proper documentation of issues and resolutions.
- Communicate effectively with pharmacy and healthcare users.
Required Skills & Qualifications
- B.Pharm / D.Pharm / Pharmacy-related qualification preferred.*
- Healthcare, hospital, pharmacy, or medical software experience will be an advantage.
- Basic knowledge of software applications and troubleshooting.
- Good communication and problem-solving skills.
- Strong understanding of pharmacy operations and processes.
- Willingness to learn and work with healthcare technology.
- Preferred Candidate: Candidates with a Pharmacy background and experience in healthcare/pharmacy software support will be preferred